1. What Payment Methods Are Accepted?
We accept Visa, MasterCard, American Express, T/T and PayPal for payments on the website.
2. I’m not sure what product to buy. Can you help?
Absolutely! Feel free to send us an email and we’d be happy to help you find what product is best for you.
3. Can I View Products Prior To Purchase?
Please don’t worry, we will provide you with pictures and videos of the products before delivery, as well as photos after packing and sealing
4. How Do I Place An Order For Products That Are Currently Out Of Stock?
Usually we guarantee that the stock of the goods on the shelves is sufficient.but the stock of some customized products and sizes exceeding the logistics limit will be set to 0. Please contact us to confirm the product inventory.
5. Is It Safe To Make Credit Card Payments Online?
All payments made on the Vakkerlighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
6. Will I Be Supplied With A Tax Invoice?
Usually after the customer purchase, if the customer remarks require an invoice, we will send the proforma invoice to the customer by email, and the customer can download it in the email.
7. How Much Does Shipping Cost?
Normally, If you have a forwarder in China, then we will send the goods to your forwarder’s warehouse and they will transport the goods to you, you do not need to pay the freight
If you do not have a forwarder in China, then we will communicate with you the transportation method according to your address
If you want to get the goods you bought faster, we can provide commercial express delivery (DHL, UPS, etc.), of course, you need to pay extra for this. For more information about shipping, visit the shipping page or contact us.
8. Whether There Is After-sales Service?
Yes, Please ensure that you check your order in full as soon as you receive it. If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 30 days of delivery receipt.
9. When Will My Order Be Dispatched?
We will inform you of our delivery time when you inquire about our purchase of the product and make every effort to ship the product within our agreed time after payment is completed. If your order is urgent, please contact us to confirm the delivery time and confirm the delivery time you need before shipping. In general, when there is a public holiday, we will inform you when you contact us.
10. How Do I Track An Order?
After the goods are shipped,We will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item’s journey.
11. What Do I Do If I Have A Problem?
If you experience a problem, big or small, then we want to hear about it. We are here to help so just contact us a line at Whatsapp or Wechat or Email and we’ll get back to you in a jiffy.
12. Why Sign Up To The Newsletter?
By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!
13. Are there variations among products?
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.
14. How do i maintain the products?
All of our products are decorative objects crafted by dedicated artisans. They are intended for indoor use only. We recommend keeping them in a dry place at indoor temperature. We recommend that the products be gently cleaned with a damp cloth. We are not responsible for damage caused by improper cleaning, the use of cleaning products or by improper use.
15. How do i assemble the products?
Full assembly instructions are provided in the box with each product. These stipulate if you require an electrician or more than one person for assembly. If you need, you can contact with us on Whatsapp or Wechat, we will have specialized technical support
It is recommended that the lighting fixtures be installed by a professional. We are not, in any way, responsible or liable under any circumstances for misfortunes and/or accidents that may occur due to improper use and/or installation of our products.
16. What if my order is damaged in shipping?
Please examine the condition of cartons before signing delivery receipts: our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made against the carrier immediately. Keep all packaging materials.
Should visual inspection upon the receipt of shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish an inspection report made, so you can proceed to make a claim against the carrier.
When damage is not apparent until the product is unpacked, and then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier that you wish an inspection report made so you can proceed to make claim against the carrier.
We carefully inspect all of our products for any manufacturing defects or errors. Should you find fault with one of your products, please read the shipping section in the terms and conditions.